ADONIS Ideation and Customer Journey

Your Customer Journey Mapping Tool.

“Shifting the perspective from ‘inside-out’ to ‘outside-in’ helps a company understand customers needs.
Represent customer perspectives directly on top of your process landscape with ADONIS Ideation and Customer Journey.”

BOC Group

ADONIS Ideation and Customer Journey

Your Customer Journey Mapping Tool.

“Shifting the perspective from ‘inside-out’ to ‘outside-in’ helps a company understand customers needs.
Represent customer perspectives directly on top of your process landscape with ADONIS Ideation and Customer Journey.”

BOC Group

ADONIS Ideation and Customer Journey

Your Customer Journey Mapping Tool.

“Shifting the perspective from ‘inside-out’ to ‘outside-in’ helps a company understand customers needs.
Represent customer perspectives directly on top of your process landscape with ADONIS Ideation and Customer Journey.”

BOC Group

SPOTLIGHT

Map Customer Experience Onto Your Process Landscape.

Design Your Customer Journeys

Get the Big Picture of Your Company

Spark Ideation and Innovation

BUSINESS OUTCOMES

Application Scenario
Know Your Customer

  • Design customer experience maps to gain deeper knowledge about customer interactions with your business.
  • Find out what is important to customers and improve their journeys accordingly.
  • Identify touchpoints and allocate responsible employees at the right points across the customer journey.
  • Involve internal stakeholders and continuously optimize the customers’ experience.

Application Scenario
Know Your Company

  • Connect your processes to your customer experience maps and get a holistic overview of their journey pain points.
  • Align customer journeys to your strategy and create a customer-focused vision.
  • Connect the “inside-out” viewpoint of your enterprise to the customers’ “outside-in” perspective.
  • Encourage innovation by providing a set of ideation tools in ADONIS Ideation and Customer Journey.

Application Scenario
Know Your Customer

  • Design customer experience maps to gain deeper knowledge about customer interactions with your business.
  • Find out what is important to customers and improve their journeys accordingly.
  • Identify touchpoints and allocate responsible employees at the right points across the customer journey.
  • Involve internal stakeholders and continuously optimize the customers’ experience.

Application Scenario
Know Your Company

  • Connect your processes to your customer experience maps and get a holistic overview of their journey pain points.
  • Align customer journeys to your strategy and create a customer-focused vision.
  • Connect the “inside-out” viewpoint of your enterprise to the customers’ “outside-in” perspective.
  • Encourage innovation by providing a set of ideation tools in ADONIS Ideation and Customer Journey.
FEATURES

Features That Deliver Results

Connect
The Dots

Know the customers’ needs to identify touchpoints and interaction channels.

Countless
Templates

Choose from a pool of over 150 objects
when modeling.

Complete Design
Freedom

Start on a white page and discover various
modeling possibilities.

Intuitive
Handling

ADONIS Ideation and Customer Journey is self-explanatory and ready to use.

Full
Integration

Connect all your ADONIS content to your customer experience maps, and get an instant overview of your company.

Innovation
Toolbox

Have the right tools at your side to support your innovation process. Work with Business Model Canvas and Value Proposition templates to take creativity to the next level.
"The synergy between customer journey and product offering becomes more relevant by the day. With ADONIS Ideation and Journey Management, you will always be ahead of the curve, connecting your customer journeys, offerings, and processes to bring sustained value to your customers."
BOC Group
My company needs
ADONIS Ideation and Customer Journey
SUPPORT

Latest Releases

Below, find the latest versions of ADONIS Ideation and Journey Management, and further practical information.

Version 1.1

Release Date: 20. Jan 2020 Support: Corrective
  • Largely expanded icon set for ideation, customer journey and more
  • Extended the link functionality to repository objects and processes in ADONIS
  • Added a display icon, when links are within an object

What Else Should You Know?

Which languages are supported by ADONIS Ideation and Customer Journey?
Does ADONIS Ideation and Customer Journey support ADONIS installations in the BOC Cloud (SaaS)?
Does ADONIS Ideation and Customer Journey require any additional configuration?
Does ADONIS Ideation and Customer Journey require additional customization?

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