ADONIS Ideation and Customer Journey
Your Customer Journey Mapping Tool.
“Shifting the perspective from ‘inside-out’ to ‘outside-in’ helps a company understand customers needs.
Represent customer perspectives directly on top of your process landscape with ADONIS Ideation and Customer Journey.”
BOC Group
ADONIS Ideation and Customer Journey
Your Customer Journey Mapping Tool.
“Shifting the perspective from ‘inside-out’ to ‘outside-in’ helps a company understand customers needs.
Represent customer perspectives directly on top of your process landscape with ADONIS Ideation and Customer Journey.”
BOC Group
ADONIS Ideation and Customer Journey
Your Customer Journey Mapping Tool.
“Shifting the perspective from ‘inside-out’ to ‘outside-in’ helps a company understand customers needs.
Represent customer perspectives directly on top of your process landscape with ADONIS Ideation and Customer Journey.”
BOC Group
SPOTLIGHT
Map Customer Experience Onto Your Process Landscape.
BUSINESS OUTCOMES
Application Scenario
Know Your Customer
- Design customer experience maps to gain deeper knowledge about customer interactions with your business.
- Find out what is important to customers and improve their journeys accordingly.
- Identify touchpoints and allocate responsible employees at the right points across the customer journey.
- Involve internal stakeholders and continuously optimize the customers’ experience.
Application Scenario
Know Your Company
- Connect your processes to your customer experience maps and get a holistic overview of their journey pain points.
- Align customer journeys to your strategy and create a customer-focused vision.
- Connect the “inside-out” viewpoint of your enterprise to the customers’ “outside-in” perspective.
- Encourage innovation by providing a set of ideation tools in ADONIS Ideation and Customer Journey.
Application Scenario
Know Your Customer
- Design customer experience maps to gain deeper knowledge about customer interactions with your business.
- Find out what is important to customers and improve their journeys accordingly.
- Identify touchpoints and allocate responsible employees at the right points across the customer journey.
- Involve internal stakeholders and continuously optimize the customers’ experience.
Application Scenario
Know Your Company
- Connect your processes to your customer experience maps and get a holistic overview of their journey pain points.
- Align customer journeys to your strategy and create a customer-focused vision.
- Connect the “inside-out” viewpoint of your enterprise to the customers’ “outside-in” perspective.
- Encourage innovation by providing a set of ideation tools in ADONIS Ideation and Customer Journey.
FEATURES
Features That Deliver Results
"The synergy between customer journey and product offering becomes more relevant by the day. With ADONIS Ideation and Journey Management, you will always be ahead of the curve, connecting your customer journeys, offerings, and processes to bring sustained value to your customers."
BOC Group
My company needs
ADONIS Ideation and Customer Journey
ADONIS Ideation and Customer Journey
SUPPORT
Latest Releases
Below, find the latest versions of ADONIS Ideation and Journey Management, and further practical information.
Version 1.1
Release Date: 20. Jan 2020
Support: Corrective
- Largely expanded icon set for ideation, customer journey and more
- Extended the link functionality to repository objects and processes in ADONIS
- Added a display icon, when links are within an object
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