ADOIT Connect for ServiceNow®

Fact-Based Enterprise Planning.

“Application health checks based on operational data become the catalyst for advanced alignment between business and IT.
Plan, improve, and invest in IT with the full CMDB picture in mind.”

BOC Group

ADOIT Connect for ServiceNow®

Fact-Based Enterprise Planning.

“Application health checks based on operational data become the catalyst for advanced alignment between business and IT. Plan, improve, and invest in IT with the full CMDB picture in mind.”

BOC Group

ADOIT Connect for ServiceNow®

Fact-Based Enterprise Planning.

“Application health checks based on operational data become the catalyst for advanced alignment between business and IT. Plan, improve, and invest in IT with the full CMDB picture in mind.”

BOC Group

SPOTLIGHT

Integrate ADOIT With Your CMDB.

Enrich Your EA with Live Service Information

Improve Your Application Portfolio Over Time

Invest With Conviction and Sustainability

BUSINESS OUTCOMES

Application Scenario
Application Portfolio Rationalization

  • Evaluating applications based on guesses and intuition often leads to misguided company investments.
  • Businesses integrate ServiceNow with ADOIT, and get live information on application performance at their disposal.
  • They will know how many incidents, problems, outages, and SLA breaches have occurred for the application portfolio during a given time period.
  • They will see quality information for comprehensive application health checks in the ADOIT dashboard, and can jump into ServiceNow for more details.
  • CIOs and their teams can provide convincing, transparent application road-maps, supporting business teams in making the right investments.

Application Scenario
Streamlined Business and IT Decision-Making

  • Enterprise Architects must estimate the true impact of changes, and get the full picture – from business processes down to IT infrastructure.
  • Companies leverage dependency analysis in ADOIT, by connecting Configuration Items with an application and business architecture in ADOIT, to see how business operations are impacted before enacting changes.
  • Better communication and decision-making can take place, as business and IT stakeholders are informed in advance of change impacts and can find work synergies.

Application Portfolio Rationalization

  • Evaluating applications based on guesses and intuition often leads to misguided company investments.

  • Businesses integrate ServiceNow with ADOIT, and get live information on application performance at their disposal.

  • They will know how many incidents, problems, outages, and SLA breaches have occurred for the application portfolio during a given time period.

  • They will see quality information for comprehensive application health checks in the ADOIT dashboard, and can jump into ServiceNow for more details.

  • CIOs and their teams can provide convincing, transparent application road-maps, supporting business teams in making the right investments.

Application Scenario

Streamlined Business and IT Decision-Making

  • Enterprise Architects must estimate the true impact of changes, and get the full picture – from business processes down to IT infrastructure.

  • Companies leverage dependency analysis in ADOIT, by connecting Configuration Items with an application and business architecture in ADOIT, to see how business operations are impacted before enacting changes.

  • Better communication and decision-making can take place, as business and IT stakeholders are informed in advance of change impacts and can find work synergies.

FEATURES

Features That Deliver Results

ServiceNow
Data Import

Import CI data and their updated dependencies from ServiceNow to complete your EA documentation.

Live
Viewing

See real-time and timestamped data from your CMDB in ADOIT, including the number of incidents, problems, outages, and SLA breaches.

Jump Back
and Forth

See data at a glance in ADOIT, and go directly into ServiceNow to find the details at your convenience.

Dependency
Analysis

Take a deeper look at how IT services depend on one another within your current Enterprise Architecture.

Dashboard
Configuration

Configure the dashboard in order to fit your most current IT or business setup.

Effortless
Operation

The ADOIT Connect for ServiceNow interface can be used without additional training or hassles.

Encrypted
Communication

Enterprise data is secure when sending information between ADOIT and ServiceNow.

Future-Proof
Integrations

ADOIT Connect for ServiceNow uses a REST interface. As ADOIT and ServiceNow evolve over time, our API remains stable.
"Use time and resources on strategic priorities and sound investments, as business and IT teams come together to align strategy using ADOIT Connect for ServiceNow."
BOC Group
My company needs
ADOIT Connect for ServiceNow

SUPPORT

Latest Releases

Below, find the latest versions of ADOIT Connect for ServiceNow, and further practical information.

Version 2.0

Release Date: 13. Dec 2019 Support: Corrective
  • Support for "ext_connect integration" in ADOIT 10.0

Version 1.0

Release Date: 18. Oct 2019 Support: Corrective
  • Import data from ServiceNow to ADOIT
  • See ServiceNow incidents, problems, outages, and SLA breaches in ADOIT
  • Drill down details by jumping from ADOIT into ServiceNow
  • See dependencies among IT services within current EA
  • Configure the dashboard to suit IT or business needs

What Else Should You Know?

What ADOIT hosting options & installation types are supported for ADOIT Connect for ServiceNow?
Which versions of ServiceNow are supported for its connection with ADOIT?
Does ADOIT Connect for ServiceNow require additional customization?
Does ADOIT Connect for ServiceNow require training in either ServiceNow or ADOIT?
Are users able to define which elements are transferred between ADOIT and ServiceNow?
Are users able to define the data retrieved from ServiceNow for live viewing in ADOIT?
What is the technology used behind ADOIT Connect for ServiceNow?

Documentation

  • Configuration Manual
Language: English
Version: 13. Dec 2019

Round Out Your BOC Portfolio